Your patients hate your phone menu. So do you.
“Press 1 for an appointment. Press 2 to cancel.” Then the music, the minutes going by, and an already overloaded receptionist at the end of it. Celya picks up and talks: the appointment is booked during the call — and medical judgement stays human.
Don't take our word for it — call her. It's an AI that picks up. Our AI receptionist · +32 460 25 44 13
A phone menu doesn't answer: it queues you
Everyone knows the scene: a recorded voice, a keypad menu, then hold music. Two minutes go by, sometimes five. The phone menu has settled nothing. It sorted roughly, kept the caller waiting, then handed the call to the one person in the practice who was already busy.
And the missed calls always pile up at the same hours: on Monday morning the practice lines are saturated, and in the afternoon they ring into an empty room. Plenty of patients hang up before speaking to anyone and dial another practice. For a practitioner working alone, with no reception, it fits in one sentence: they are with a patient, so they don't pick up.
Patient appointment booking, without “press 1”
The same call, from both sides. On the left, the phone menu keeps you waiting. On the right, Celya picks up and talks. Both clocks start at the same moment.
The loop replays continuously, and the gap never changes: on one side minutes of waiting that too often end in an abandoned call, on the other a few dozen seconds and an appointment in the diary. That is the difference between holding someone and answering them.
A phone menu doesn't answer: it queues you.
We don't replace your receptionist. We give them time back.
A medical phone answering service shouldn't have to choose between filtering everything and letting everything through. Celya answers everything that rings, handles the routine, and only escalates what deserves a person.
Celya answersAppointments, opening hours, practical questions
An emergency by your criteria, an unusual case
Your receptionist gets time back for records, reception, invoicing and insurance funds — the work that genuinely needs a person. They are no longer interrupted every four minutes. The role is not removed: it is unloaded.
Emergencies never go through a machine
Let's be precise, because this is the part that matters: Celya does no medical triage. She assesses no symptom and takes no clinical decision. She applies the emergency criteria your practice has defined itself, and if a call meets them she transfers it immediately — to reception, to the practitioner, to whichever number you chose.
Medical judgement stays human. Always.
She recognises the people who call back
A patient calling again is not a stranger. Their history sits on their record: when they called, what for, and what was agreed. The conversation picks up with context instead of starting from zero — and that context reaches the practitioner before they even call back.
Several practitioners, several diaries
GPs in partnership, dentists, an allied-health practice: the assistant can be set up with the availability of each practitioner. She checks the right diary before offering a slot, and directs the patient to the right person based on the reason for the call. Everyone keeps their own hours, consultation types and rules.
This is a configuration capability: we set it up with you, practice by practice.
In the evening, it is all there to read
Every call is transcribed, summarised and filed: who called, what for, and what was agreed. Unsure what was said on the phone? The exact conversation is there, to read back calmly between two consultations.
While you are with patients, she holds the line.
Nothing to change on your side
No new phone system, no hardware, no change of operator.
The one your patients already know. You simply forward your calls, whenever you want, and you can switch back at any moment.
No switchboard to replace, no hardware, no engineer coming out to the practice.
Your opening hours, your call reasons, your emergency criteria, your diary. Nothing for you to configure.
Not weeks of project work.
Offers from telecom operators usually assume you move your whole phone service over to them. Here you change nothing: your line, your operator and your number stay yours.
A phone answering service practices can finally reach
A traditional phone answering service charges by the hours it covers: the wider the window, the bigger the bill. That is logical, because there are salaries behind it. Many practices give up on the idea, or settle for a few hours a day.
We do not have that constraint. That is what lets us offer full cover — day, night and weekends, after-hours calls included — to practices and solo practitioners who could never have justified it otherwise.
No commitment, and nothing to change in your setup.
And on the point that matters most in a practice: no audio recording is kept. Measured on our own number as of 28 August 2026, across the 140 calls we received, the number of audio recordings retained is zero — only the text remains. Per-client data isolation is active on 37 tables out of 37.
Up to 50 % reimbursed
For GPs, the Impulseo III scheme covers half the actual cost of a phone answering service, up to an annual ceiling. It has been run by the federated entities since 2014: AVIQ in Wallonia, Vivalis in Brussels, Zorg en Gezondheid in Flanders and Ostbelgien in the German-speaking Community. Source: INAMI/RIZIV, accessed 29 August 2026. The conditions and the ceiling depend on your entity — we point you to where to check.
More about the support schemes →Phone answering in a medical practice: your questions
Does she triage medical emergencies?
Does this replace my receptionist?
Does she recognise a patient who has called before?
How does it work with several doctors?
Does it work with the Impulseo support schemes?
Where is patient data hosted?
Why a phone menu solves nothing
Keypad menus, hold music, lines saturated on Monday morning: what we found talking to Belgian practices — and what their phone has become since.
Read the article →The phone rings elsewhere too
Nobody will miss your phone menu.
Our AI receptionist · +32 460 25 44 13. She picks up within seconds, with no “press 1”.