Answering the phone here is nobody's job. It's hers.
Under a car, nobody runs to the office every time it rings. Janet answers for your garage: appointments booked, callers given an answer, breakdowns put straight through to you.
Don't take our word for it — call her. It's an AI that picks up. Our AI receptionist · +32 460 25 44 13
Missed calls from morning to night, and nobody to blame
Nine in the morning: a car up on the lift, a hose in one hand, the lamp in the other. The phone is in the office — fifteen metres, two doors and a pair of greasy gloves away. At the counter a customer is waiting for their keys, and a supplier is holding on the other line.
Mechanic, body shop, owner: everyone here has a trade, and answering the phone is not part of any of them. The ringing runs out, the driver hangs up and dials the next garage. That is not carelessness. That is what a real day in a workshop looks like.
A phone answering service for garages that sorts every call
Janet picks up within seconds, works out what the caller needs, then does one of three things — the right one.
Janet answers and sorts“I'd like an oil change this week.”
“Do you do winter tyres?”
“I've broken down on the E40.”
An emergency never ends up on a Post-it. It becomes your mobile ringing. You are only interrupted for what deserves it.
Workshop appointment booking, without looking up
Oil change, service, brakes, tyres, a check before the roadworthiness test: Janet knows your jobs, how long each one takes and what equipment it needs. She never offers a slot that only exists on paper. She reads what is genuinely free, on the right lift and for the right duration, and books it during the call. The customer hangs up with a time, and the appointment is already in the diary.
Durations set to your workshop, not standard boxes.
Emergencies ring your mobile, not an empty office
A breakdown does not book ahead. When a call is urgent — car immobilised, customer stranded on the road — Janet does not take a message. She keeps the caller on the line and puts the call through to your mobile. A recovery job is won in the first few minutes, and you are the one who picks up first, not the garage down the road.
On another call? She takes the caller back, notes everything and sends you the record flagged urgent.
The questions that pull you back out from under the car
“Are you open on Saturday?” “Do you lend a car?” “Do you take automatics?” None of these is worth stopping a head-gasket job for, and every one of them is worth a customer if it gets an answer. Janet answers from your own information, and when a request goes beyond it she takes a clean message instead of improvising.
Under a car, you don't pick up. She does.
A diary that thinks in lifts and durations
Lift 1, lift 2, diagnostic bay: Janet books the right duration in the right place. Took a booking at the counter? Block the slot by hand and it stops being offered. No double booking.
The hatched blocks are placed by hand — counter bookings, regulars, surprises. Janet books around them, never on top.
Nothing to change on your side
No new phone system, no hardware, no change of operator.
The one on your sign, your cards and your Google listing. You simply forward your calls, whenever you want, and you can switch it back at any time.
No switchboard to replace, no hardware, no engineer coming out to the workshop.
Your opening hours, your jobs and how long they take, your emergency rules, your diary. Nothing for you to configure.
Not weeks of project work.
Forwarding is a setting at your own operator: permanent, or only when the line is busy or nobody picks up. Your line, your operator and your number stay yours.
After-hours calls, without the after-hours bill
A traditional phone answering service charges you by the hours it covers: the wider the window, the bigger the bill. That is logical, because there are salaries behind it. Plenty of garages give up on the idea, or settle for a couple of hours a day.
We do not have that constraint. That is what lets us cover the whole day, evenings and weekends included, for workshops that could never have justified it otherwise.
No commitment, and nothing to change in your setup.
Phone answering for garages: your questions
Can she give a price guide for an oil change?
How does she tell an emergency from an ordinary appointment?
What if I am already on the phone when she transfers a call?
Does she know which makes I work on?
Do I keep my garage number?
The next breakdown goes to whoever picks up first.
Our AI receptionist · +32 460 25 44 13. She picks up within seconds.